We know accidents happen. That's why if you damage anything (though of course you won't), you can be assured that half the repair costs are on us. You are responsible for the full retail price on lost items because, well, we need to replace it! 

All our products are "as good as new." This means it's in great condition, but may show very minor signs of usage, such as tiny scratches. Returned products are always cleaned, disinfected, and reset to factory settings before they're sent out again, and visibly used products are removed from our inventory. This shouldn't happen, but if any product shows clear signs of usage, please contact customer services at [email protected]

Items are shipped via USPS with 2-day shipping speed. You select the delivery date at check-out. Return shipping is easy via pre-paid labels we provide with every order. Due to USPS business hours, weekday orders placed after 2PM cannot begin transit until the following day. Saturday afternoon and Sunday orders begin transit Monday. Local pick-up is available in the San Francisco Bay Area.

As soon as USPS scans your return label, our system is alerted that your rental items are on their way back to us and automatically ends your reservation. You're all set - it's as simple as that!